Airtel — REfusing to refund deposit of ₹1000 | |||
I booked a new broadband connection with airtel and paid ₹1000 as deposit using my credit card (Transaction ref no:[protected], dt 19/sep/15, 7:54AM). The engineers came to my flat the same day and found that the broadband connection can not be processed as there are no cables in my neighbourhood. Therefore, they said the amount will be refunded. However, it has been two months since I paid the amount and they are refusing to refund the amount. Therefore, I do not know how to proceed. Can you suggest what to do? Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Application no ONBANGA01250790
Transaction status: successful
Transaction Reference no: 91929962
Transaction date and time: 19/09/2015; 07:54 AM
Payment amount: ₹1000/-
Paid from credit card
My contact number [protected] or[protected]If not answered in 2 rings, it will be transferred to my mobile phone. So don’t disconnect the call)
Transaction status: successful
Transaction Reference no: 91929962
Transaction date and time: 19/09/2015; 07:54 AM
Payment amount: ₹1000/-
Paid from credit card
My contact number [protected] or[protected]If not answered in 2 rings, it will be transferred to my mobile phone. So don’t disconnect the call)
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This is with reference to your post dated 1 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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