Airtel — Regarding deduction of balance from main account instead of 3g balance

Address:Patna, Bihar

Dear sir
I am krishna kumar and my mobile number is [protected]. On 26 jun 15 at about
0600 hrs deduction made from my main balance instead of 3g balance. I was having appx 30mb 3g data then also deduction done from main balance that to rs 380/- appx. I made
Contact with email to 121 and they assured through message that problem will be
Short out within two hrs.But no response till time. I also make contact at 121
Through voice service but your customer service was not able to reply me in 7
Minutes also.
Please do the need full at earliest for my satisfaction and good relations
Between us.
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Airtel customer support has been notified about the posted complaint.
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Comments

Dear Mr. Kumar,

This is with reference to your post dated 28 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Dear Sir
Airtel Complaint Status Update [ID: 1094799] have been solved out

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