[Resolved]  Airtel — Regarding Network issues 3G instead 2G

Raj Kumar Mahto wrote: > Dear Ruchi > > This is for your kind information that when my number was Prepaid then I was not faced network problem. Since my number changed from Prepaid to Postpaid, I'm facing network problem and this problem continue since 14th Oct -14. Please confirm if you are unable to solve network issue then I'll go another service provider. > > > Regards > > Raj Kumar Mahto > 9711466225 > [email protected] wrote: >> >> Dear Mr. Mahto >> >> This is in respond to your email dated 18th October 2014, regarding network issue for your airtel mobile number 9711466225. >> >> We tried to contact you on 9711466225; however the contact not established. >> >> We would like to inform you that on receipt of your complaint, as per the last raised service request 58519389 our technical team has conducted a network survey in your area. The team has confirmed availability of adequate outdoor coverage in your area; however, in deep indoor and basement the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves. We really apologize as this is the optimum network we can provide you as of now. >> >> Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate and value your feedback as this helps us in planning our future network augmentation. >> >> We request for your kind cooperation till such time. >> >> Further if you need any assistance please write back to us. >> >> Customer touch points: >> >> >> >> Level 1: Customer care: 121/198 & [email protected], working Hours - 24/7 >> >> >> >> Level 2: Nodal Team: [email protected] & (9818334865), working hours: 9:30 AM to 6:30 PM: Monday to Friday. >> >> >> >> Level 3: Appellate Authority: [email protected] & (9958444865), working hours: 9:30 AM to 6:30 PM. Monday to Friday. >> >> >> >> Please visit our website www.airtel.in for a range of products and services. >> >> >> Yours sincerely >> Ruchi Sharma >> Appellate Office >> bharti airtel limited >> >> >> >> >> ---------Original Message---------- >> From: [email protected] >> To: [email protected] >> Cc: >> Sent: 18/10/2014 09:49:20 AM >> Subject: Re: [|BAL|Ref08937393|] MOBILE NO. 9711466225 >> >> Dear Sir/Madam >> >> You are making me foolish, Because I have already complaint 4 times but >> problem is stable. Let me know that if i have purchased 3G plane then why am i >> use 2 G speed ? when i complain 198 they said we make new complaint and your >> problem will be resolve within next 4 days. >> >> See complain details : >> >> Reference no. 58493600 for your airtel mobile has been registered on >> 15-OCT-2014 19:44. The same will be closed in next 4 days. For status update, >> SMS SR (ref. no.) to 121 >> >> Update: Reference no. 58493600 regarding 3G Data: Network connectivity is found >> optimum for the shared address. Please select dual mode in network settings and >> enjoy airtel services. If you are not satisfied with the resolution, contact >> Appellate. For details, visit Contact Us page at www.airtel.in >> >> Reference no. 58500274 for your airtel mobile has been registered on >> 16-OCT-2014 12:01. The same will be closed in 24 hours. For status update, SMS >> SR (ref. no.) to 121 >> >> Update: Reference no. 58500274 regarding Service act/deact- Switch Mismatch: >> The complaint has been resolved for your airtel mobile. If you are not >> satisfied with the resolution, contact Appellate. For details, visit Contact >> Us page at www.airtel.in >> >> Reference no. 58506643 for your airtel mobile has been registered on >> 16-OCT-2014 16:37. The same will be closed in next 4 days. For status update, >> SMS SR (ref. no.) to 121 >> >> Reference no. 58519389 for your airtel mobile has been registered on >> 17-OCT-2014 13:07. The same will be closed in next 4 days. For status update, >> SMS SR (ref. no.) to 121 >> >> >> Regards >> Raj Kumar Mahto >> mob no. 9711466225 >> >> >> >> >> [email protected] wrote: >> Dear Raj Mahto, >> >> Greetings from airtel! >> >> This is in reference to your email regarding bill plan changed and 3G data >> network for your airtel mobile number 9711466225. >> >> I regret the inconvenience you have experienced. >> >> As discussed with you on your number 9711466225, I checked our records about 3G >> data and i gave you the proper information. >> >> Regarding Network: >> >> Your handset would automatically switch to a high speed 3G network (H) if in >> dual mode. In case you are still receiving Edge (E) network and not high speed >> (H) network, you may change your handset settings to browse at 3G speed. We are >> indicating steps for selecting 3G network in your handset below. Note that >> these steps may vary as per handset make/manufacturer. In case you require >> further details on switching to 3G network on your handset, pGlease refer to >> your handset manual. >> >> * Open Menu >> >> * Go to Settings >> >> * Select Phone Settings >> >> * Go to Network options >> >> * Select Dual Mode. Choose UMTS for Nokia handsets. 3G Preferred for Sony >> Ericsson handsets. >> >> In a dual SIM handset, kindly insert the SIM in slot one. >> >> For further queries, please do email. >> >> >> Best Regards >> Vageesh V >> Service Specialist >> >> airtel >> >> >> "If you are not satisfied with the resolution of your complaint, you may >> contact Appellate Authority with the SR number. Please click on >> http://airtel.in/applications/xm/MobileAppellateAuth.jspfor Appellate Authority >> details." >> >> >> >> ---------Original Message---------- >> From: [email protected] >> To: [email protected] >> Cc: >> Sent: 15/10/2014 11:04:33 AM >> Subject: Mobile no. 9711466225 >> >> Dear Sir/Madam >> >> >> I want inform you that Yesterday I have changed may plane from >> Prepaid to Postpaid mobile no. 9711466225. Acco