Airtel — Regarding new broadband connection - CEF no : 3860832

theshashank

Address:

Gautam Buddh Nagar, Uttar Pradesh

I applied for Airtel Broadband on 3rd July, 2015 (CEF no : 3860832), but its been 4 days after that and I have not received any phone call/sms/notification about my connection. I am speaking to Sales Representative (Mr. Usman - [protected]), who promise me daily that I will get the connection in couple of hours, but nothing happens. He finally routed me to Mr. Vibhas ([protected]) [Mr. Vibhas is supposed to be responsible to get my connection done], who doesn't even care to pick up the call. Luckily I got a chance to talk to Vibhas, yesterday, and I am surprised to see the way he speaks to the customer, as if customers are beggars. Any ways, I have lost all my trust on Airtel, and just hoping, if I can get my money back (Rs 1000/-). Menawhile, I would like to add that, whenever you make payment by cash, sales people doesn't provide any receipt/bill for the cash payment, in return they say that you should not apply for the connection if you need a bill for the payment.

Was this information helpful?

No (0)

Yes (0)

Airtel customer support has been notified about the posted complaint.

Related Airtel reviews

View all 54496 Airtel Reviews

Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Shashank,

This is with reference to your post dated 6th July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

prathimag

from Bengaluru, Karnataka

prathimag

from Bengaluru, Karnataka

I applied for Airtel Broadband on 10 Dec, 2015 (CEF no : TBLR 7057614), but its been week and I have not received any phone call/sms/notification about my connection. I am speaking to Sales Representative (Shiva [protected]), who doesn't even care to pick up the call. Any ways, I have lost all my trust on Airtel, and just hoping, if I can get my money back (Rs 1000/-). Menawhile, I would like to add that, whenever you make payment by cash, sales people doesn't provide any receipt/bill for the cash payment, in return they say that you should not apply for the connection if you need a bill for the payment.