Airtel — rejection of my airtel prepaid number [protected]

Address:

Subarnapur, Kosala

for the first time in my mobile operating life i have seen such an issue my airtel prepaid number [protected] automatically rejected while in use although it was safely inside my new mobile i then made a call to the customer care they told me that the status of the sim is "term rejected" what the bull is this ?? what type of term is it ?? sim functioning efficiently automatically getting rejected and the company is claiming it to be the best network in india !! then a gentleman sitting on the customer like suggested me to go to my nearest airtel office with a fresh id proof and passport photo. i went there but the fellow sitting there probably the airtel distributor of my town then referred me to a retail shop for the fixation of the issue. the fellow sitting on the retail outlet told me the server is down come tomorrow. i asked him whether my issue will be fixed on the next day or not. but i m surprised to hear his reply "what is the guarantee of the server ?? it may come may not come". airtel u think your service delivery procedure is correct or not ?? number to mujhe wahi chahiye but when i get my number back i ll certainly port out to some other network for sure