[Resolved] Airtel — Requested for mnp, submitted all docs | still nothing done. submitting complaint again | |||||
Hi, Applied for two connections: 20th june 2016 (one new postpaid and one prepaid to postpaid.) Submitted documents: 21st june 2016 New connection activated yet, prepaid to postpaid still pending. I have applied for changing my sim from prepaid to postpaid. but my connection has not yet activated. ([protected]). Nobody is contacting for solving the problem. when contacting on 121 and 198 they are telling me your address is not validated. but i have received no call from any executive of airtel stating that he is coming for same. Also, now they are saying that you won't get benefit of 499 but you can get rs375 plan, which has 1gb 3g and no unlimited 2g, like that of 499. When i expalined the matter to the people who called me, they said they will call me and give me solution in 24hrs, but there has been no call for heloing me solve. I feel really bad that i am stuck with airtel and airtel is treating a 3yr old customer so badly. Was this information helpful? | |||||
Jul 12, 2016 Complaint marked as Resolved Complaint is not yet resolved. Airtel customer support has been notified about the posted complaint. Verified Support Jul 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 12 July 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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