[Resolved]  Airtel — Requested for mnp, submitted all docs | still nothing done. submitting complaint again

Address:110074
Website:airtel.in

Hi,

Applied for two connections: 20th june 2016
(one new postpaid and one prepaid to postpaid.)
Submitted documents: 21st june 2016
New connection activated yet, prepaid to postpaid still pending.

I have applied for changing my sim from prepaid to postpaid. but my connection has not yet activated. ([protected]).
Nobody is contacting for solving the problem. when contacting on 121 and 198 they are telling me your address is not validated. but i have received no call from any executive of airtel stating that he is coming for same.

Also, now they are saying that you won't get benefit of 499 but you can get rs375 plan, which has 1gb 3g and no unlimited 2g, like that of 499.

When i expalined the matter to the people who called me, they said they will call me and give me solution in 24hrs, but there has been no call for heloing me solve.

I feel really bad that i am stuck with airtel and airtel is treating a 3yr old customer so badly.
Was this information helpful?
No (0)
Yes (0)
Jul 12, 2016
Complaint marked as Resolved 
Complaint is not yet resolved.
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 12 July 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54497
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information