Airtel — Requesting urgent solution/help

Address:	600129
Website:	www.winwaysitsolutions.com

Dear Sir/ Madam,

We customers of Bharti Airtel Ltd. since 9 years with the numbers mentioned below:
[protected]
[protected]
[protected]
[protected]
[protected]
In which the first number is our MD’s, and that is very important primary number in our Business which is been registered to every NET Banking login’s, OTP’s, Business leads and so on. Hence we do pay the bill properly every month.
But the number is frequently barred stating the number exceeds the credit limit, hence we have raised the request for credit limit increase with the reference number SR67202898. The credit limit is now been increased from Rs. 500/- to Rs. 2000/-.

Now the number is completely barred with incoming and outgoing facilities.

We have received the Bill amount for the number [protected] in the bill period 20-Oct-2015 to 19-Nov-2015 as Rs.530.94/- and 20-Nov-2015 to 19-Dec-2015 as Rs.545.14/- attached the bill copy of previous 2 months for your reference.



If this is the case, then how come our previous outstanding bill amount will be increased to Rs. 9, 190.85/- such suddenly in the next month bill for the bill period 20-Dec-2015 to 19-Jan-2016? Please verify our previous bills that there was no mark of bill amount that is been raised for Rs. 9, 190.85/-.

Also as mentioned earlier, we have credit limit only for Rs. 2000/-, then how come they allow to use our services till the outstanding reach Rs. 9, 190.85/-.




When previous month bill amount is Rs.545.14/- and current month charges is Rs. 280.55/- “Bharti Airtel Ltd.” is completely cheating the customers as mentioning they have best error free billing process to produce such bill amount to their valuable customers.

For last 10 days we have been frequently receiving calls from “Bharti Airtel Ltd. Customer Care” for the payment of outstanding amount. Due to which we requested for EBILL for the current outstanding with the Itemized Bill Copy.

This is been received after so long follow-up mails to Customer Care, where we found our number is been changed under another Account/Relationship number from [protected] to [protected]. Also please find the attached bill copy of the Account number [protected] which has only one number.

Due to their internal collapse in the Account number, Our MD is Mentally Disturbed since the bills have been properly paid to the number each and every month without any outstanding. And now his number is completely barred with both incoming and outgoing facilities.

Above mentioned all 5 numbers that we are using are paid perfectly on time even overall unbilled amount for the numbers has not exceeded more than Rs.2000/-.
We really couldn’t find what is happening with the “Bharti Airtel Ltd. Backend Team” to provide such faulty Bills and responses to the customers.

To prove we have enclosed the following documents, by which you could verify and understand our genuine payment of our bills promptly.

Previous month bills for the period 20-Nov-2015 to 19-Dec-2015 and 20-Oct-2015 to 19-Nov-2015.
Current month bill for the period 20-Dec-2015 to 19-Jan-2016.
Payment receipt of previous months of the bill which we have been paid regularly.
The various conversations that is made along the Enterprise Team of Bharti Airtel Ltd. Email Support process.
We have been tried mailing and calling to customer care executives where we do not get any resultant proper solution to our problem.

We require the service of the number [protected] has to be restored immediately.

Further, we do not require the service of Bharti Airtel Tele Service and want to shift our network through MNP to another service provider to all our numbers.

Kindly we request you to take necessary actions in resolving the issues.


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Warm Regards,

Sowmyaa Karthik
Business Development Manager
Winways Infosys
5* Certified Sales and Solutions Member Expert Partner
Phone: +[protected]
Mobile :[protected]
www.winwayssolutions.com