Airtel — Ridiculous

Address:

Kolkata, West Bengal

I am mailing on behalf of my father who took a prepaid number of Airtel from a local dealer. It was his second number,
The number was [protected]. After 3 days of activation and recharging for 200 rupees, the number was suddenly disconnected without any information from the company.

We went to Airtel hub in Salt lake CC1, Kolkata to ask the reason, we were told that my father has 9 connections in his name and thats why his number was deleted from the system and his money seized. It was told that it is the rule of the company that the number would be never activated and money never returned to customer.

We were not only angry but also surprised as my father just hold 2 numbers.

After requesting to them they found that my father had these connections in his name without his knowledge.

It was a fraud case where someone had photocopied his id proof and and made multiple photographs by his single photo and took so many numbers in his name.

We gave the application for deletion of those numbers. It was told that these numbers would be deleted from the system within 3 working days. but to my surprise the numbers are still active and they are switched off and not deleted.

Moreover on numerous requests and written emails and written hardcopy letters, my dad's original number was never activated and it was rudely told that it is companys right to seize the money.

ISNT THE WHOLE INCIDENT A RIDICULOUS GAME??

what is the criteria a giant telecom like Airtel uses in issuing and activating the numbers. Why should a innocent person's money be seized and number not activated without his any mistake in the whole matter.

Why do Airtel dont take verification from the residential address without which it doesnt give connection also?

Why do people fake the docs and have the courage to issue numbers in someones name?

The numbers that were fraudently taken are as follows:

[protected] Perhaps Deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted

The number which the company has deleted belongs to the actual owner of the submitted documents:

[protected]


I have used very mild language in the complaint however I wish to reveal more about the loopholes.

Can I expect justice in this Modi Era???????????????