Airtel — Rude customer service and incorrect recharge received on Rs 64 recharge.

Address:

Howrah, West Bengal

Hi, My name is Akhtar Ali and my mobile number is [protected]i was looking at the airtel website and found Rs 64 recharge voucher very good as it was fetching 120 Local min (see below link). with transaction id :[protected] So i went ahead and recharged my phone with that. See link below http://www.airtel.in/mobile/prepaid/recharge-online?CIRCLE=16&CIRCLENAME=West%20Bengal&tab=1...⇄ The recharge was successful and i got something else which was not mentioned on the website.I called airtel customer care and spoke to someone who explain that i come under kolkata region and not westbengal region so i did incorrect recharge, though i reside in Howrah and i choose westbengal option and that was wrong so i asked my money to be refunded back or i can pay extra to get some other package opton but the agent said that nothing can happen now.I demanded to speak to a supervisor and spoke to Saran Nag who is the stupiest agent i have ever came across. He explained that he cannot do anything for this which was so arrogant and stupid. i asked for his manager email and he said he is not allowed to share his personal details, I later asked for 121 email which he said there is nuthing as such.He did not listen to me rather argueed and when i demanded to speak to his senior he disconnected the call.Is this how airtel treats his customer?This is such a intoward behaviour and i demand to raise a complaint against airtel and that supervisor.I want my money credited back to me though which i will recharge watever i feel is best for me.I want someone who is responsible and takes his job more seriously to respond to my email and handle the matter further.AT this point i am teriified, cheated and dissapointed with the way airtel customer service has dealt me..