[Resolved]  Airtel — Sending it's rate cutter promo smses to a ported out non - airtel number

I would like to bring to your notice that I have been getting promotional calls & SMSes of various schemes of rate cutters/data packs on my number "[protected]" ever since I ported out from Airtel and ported into Aircel on July 16, 015. I was registered for the fully blocked category of NCPR/DND before Port-Out & have now already re-registered after Porting-In to Aircel. The SMSes keep coming from a particular "AO65000X series" Channels at 10:30 A.M everyday. I have intimated them on multiple occasions & requested them to stop this activity with immediate effect and delist/unsubscribe my number from such channels. They asked me to provide screenshots which too, I provided. But they refused to acknowledge & kept on dodging my requests giving vague reasons like "contact your current operator to get a resolution" & later stopped responding over email completely I continue to receive their SMSes till date though the frequency seems to have reduced from 4 to 1-2 per day. Request to please look into this & do the needful.

Regards
Sujit
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Jul 22, 2018
Complaint marked as Resolved 
Took around 14 days but got resolved due to the effort of Aircel
Complaint comments 

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Dear Mr.
This is with reference to your post dated 24 September 2015. We are keen to resolve your concern; however, we will require your 10 digits valid contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Mr

This is not the right platform to publicly share my contact number. I had already posted this exact complaint on grahakseva.com & shared my contact details there. Further i had sent you a detailed email last week & PM'd the same to you on twitter & facebook handles to which WAS no answer.

If you still insist the contact number is[protected]
Correction UPDATE: the number mentioned in the OP complaint here is mistyped. It is the same as my contact i.e [protected]. I skipped to mention "7" within those string of digits while typing in a hurry
Hi suzytmohanty,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
@Aircel: You keep forwarding the complaints but nothing happens, you re-register-me for DND, register a complaint against airtel on behalf of me but the issue still persists!

I have already mailed multiple times to care.[protected]@aircel.co.in but they did not get the job done. I have now sent an email to your mentioned email address
Hello suzytmohanty,

We are re-escalating your issue and will update you soon.

Regards,
Aircel Team
Dear Sujit,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Hello suzytmohanty,

We hope that our team got in touch with you and shared all the requisite information.

Regards,
Aircel Team
@Aircel: Like before, They have only asked me to wait til anotherl 7 days after which they believe smses won't come. Today marks the completion of 5 days & I am still receiving.

@Airtel : Nobody representing you has contacted me

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