Airtel — Services of Airtel connection suspended for more than 5 days

Address:

Gurgaon, Haryana, 122001

Hi Airtel Team, I'm user of Airtel, landline, broadband and IPTV since 2009. I had put a request for cancellation of my airtel landline/broadband/IPTV (relationship number:[protected] for all services on Tue Oct 06. Reference number for same is 60341574. I put the request as I was availing the speed the speed of 512 kbps only and was paying high amount for same where in the market other players are providing higher speeds in same or lesser amount. The very next day on Wed Oct 07, I got a call from your retention team. I was offered a plan where I will be offered 2 mbps of speed with 22 GBs (7+15) of data thereafter back to 512 kbps, unlimited local and national calling for a subscription of Rs 99 and IPTV with more channels. The combined monthly subscription for all services to Rs 1308 inclusive of all taxes. I was also told that my cancellation request will automatically stand void. I was told that during switch-over to new plan, my phone and Internet will continue working whereas IPTV will be suspended for 24-48 hours. I was again contacted by your team on Thu Oct 09 for the conformation of the same and asked them to go ahead to change my plan. My IPTV services were suspended on Thu Oct 09 in the morning around 11am IST and since then the services are not resumed. I've reached out to 121 customer care atleat for 5-6 times since then and everytime I was told that the services will be resumed in 48-72 hours which is not acceptable as well not communicated correctly. Now the things have become frustating and request you to take this on urgent basis and resolve the issue. -- Thanks Ritesh