[Resolved]  Airtel — SIM Card Activation

Address:

Bangalore, Karnataka

Hello,

Am switching my phone number from Vodafone post paid to Airtel post paid with plan
Alive Net CUG 299 Combo Plan

Name :Vinayakumar G
Company :Atos India private Ltd
Phone Number :[protected]

I submitted the documents and two people came for verification (one for Office address and one for my room address)

Now my problem is my vodafone number deactivated(01/02/2014) and got airtel signal for verification of name and address. I called for 59059 .They are telling name mismatch.(Note :am not filled form, they told by seeing documents we will only fill the form) .

I called 59059 from Sunday moring they told they will initiate the process to update the name and address It will take 24 hours .Again I called for 59059 Monday morning they told same thing it will take 24 hours to update .Again today I called they are telling same thing it will take another 24 hours to update the record.

I called the people who took my address proof and given airtel SIM (Touch Point Services). For these procedure I called so many numbers which they called before getting to Airtel from past Two days more then 40 times. They are telling they are busy in meeting or we will get back to you or not receiving call.Its very bad.

I send mail to tps.airtel.[protected]@gmail.com regaring problem which am facing but no reply.

I don't know in airtel where the document goes and procedure what we need to follow and whom we need to contact for activation.people are telling its not coming under our work.

Am using only one SIM from past 3 years and its given to my client and registered with banks. Now I cant call to anyone and not activated my number. Its really a serious issue for me .

Could you please help to resolve this issue and my SIM as to active today or else give me a tips go back to Vodafone.

you can call to my friend number which presently I took for two days:-[protected] and my mail id:[protected]@
gmail.com

Thanks
Vinay