[Resolved]  Airtel — SIM not working, recharge not credited

Address:Bangalore, Karnataka, 560092

My mobile no. [protected],
1) I had done a full talk time recharge on 8th Dec Rs249 - but balance is zero today. (Transaction id[protected]
2) again recharged today for Rs20 - transaction id[protected]. same not credited yet.
I am not receiving calls SMS on this sim. when someone calls he gets ringing response, but my phone doesnt ring. I am struggling as banking., OTP all sms are not received at all.

Kindly assist on urgent basis.
My alternate no. is [protected]
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Jan 22, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 9 December 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dec 09, 2016
Updated by Ganeshchinmayy
Hi Thanks for your response,
I just verified last 5 transactions for balance deduction, in the response I got message from Airtel that SMS <STOP> to 1925 to stop data without pack. and its due to this the deductions has happened.

But mind you, I never activated this data without pack option. How did you activate it without my concern and rob all my currency balance. And your customer care numbers don't have an option to speak to a person/airtel executive or complain about something, it only has recorded voice messages.

I am an Airtel customer over 14years, this is a very bad service. Think I should switch my number to other service providers and port out all my other Airtel numbers (I have 2 more connections with Airtel). will recommend all my friends also on the same.

I expect you will take a good recovery action in this regard.

Thanks & regards,
Ganesha
Verified Support
Dec 13, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 9 December 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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