Airtel — SIM not yet activated.

Address:

Bangalore, Karnataka

I am Poornima. I got a call from Airtel on 06 August 2015. They promised a plan that was competitive. The plan was called 799 UNLIMITED. Where unlimited local, STD, National roaming and Data was promised. I was pretty convinced with the plan and asked Airtel to call back on 8 August 2015. I agreed to change my network from DoCoMo to Airtel. The caller instructed me to keep the documents ready and they will send a person to my residence to collect them and Activation charges of Rs.300. A person named Kishore collected the documents at the door step and he requested for mobile portability as well from my mobile, by sending an SMS to 1900. I got a UPIC number from 1901. I was asked to wait for 48 HRS for migration. Nothing happened till 25 August 2015. On 25/08/2015 old network got disconnected but new service network never got activated. I took the help of a local Airtel Outlet. They were extremely helpful. They informed me that I was given a wrong SIM. I should have been given HLR4 instead was given HLR2. They tried to trace the person who sold this SIM to me and they were successful. I was again asked to submit a set of documents and the same person came to my doorstep again to collect documents. I have submitted the documents and till date my phone is not activated. I want a proper communication from Airtel.