Airtel — Speed not as it must be

Yusuf Agar

from Raipur, Chhattisgarh

Address:

Indore, Madhya Pradesh, 452014

I had been promised by the company's representative that I would be recieving net speed cap limit of 8+10 gb because of some recent offer I changed from my ongoing tikona connection on their word but after the the 8 gb got finished the speed went to 512 kbps i asked the customer care & they gave me a blunt reply that they can not help me i then contacted the sales representative that came at my shop... after several calls he says he has mailed the company but there is no reply back. 15 days till this episode n still waiting for their reply just wanted to ask why give an offer if the company cannot provide it.?

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Agar,
This is with reference to your post dated 30 November 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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