Airtel — Though the connection was disconnected still getting bills generated

Address:

Kolkata, West Bengal

Hi, On March 22nd 2015 i had already requested for disconnection of my airtel 3G dongle [protected] since i had other dongles plus i was relocating to some other place.Customer care had taken down the request for disconnection and told that it'll get processed in 48hrs.I had asked for the final settement and i paid rs 480 during April which was told me the bill for final settlement.I have that bill in my email id.Customer care called twice after that and asked for the reason for disconnection and i told them.My 3G dongle number is [protected]. Now in May I am receiving another bill.And i sent mail to airtel as how it is possible when my number is disconnected.No replies.Called customer care and they told that for some reason the number did not get disconnected.They'll escalate the issue and they told that they can see the disconnection request raised in March and the fault is from their end. Still now i am getting bills and nothing has been done to resolve it.Really disappointed at this kind of behavior. Thanks & Regards, Astha