[Resolved]  Airtel — Transfer of Rs.1462/- to A/c No.[protected] wrongly paid/credited to A/c No.11711115.

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have to submit that on 25.08.14 an amount of Rs.1462/- towards payment of Bill in respect of Broadband connection no. [protected] (Phone No.[protected] for the period from 5th July 2014 to 4th August 2014 was made by me through the credit card of my son Saurabh Bhalla. After that I received a call from Airtel that I have not paid the bill. On going through the matter, it was found that due to oversight I mentioned the telephone no. as[protected] instead of[protected] and as such the payment made by me and meant for my a/c no. [protected] got credited to A/c No. 11711115 as told by airtel staff. Subsequently, I received several calls from different people from Airtel and I told the same story to them again and again and sent emails also and requested to resolve the issue. Even after detecting the error, I was again told to send an email claiming the amount and transferring the same to my A/c. Accordingly, I sent an email on 19.09.2014, but no action has been taken on their behalf so far and still receiving calls. I, therefore, request you to please take the following action immediately. “Transfer the amount of Rs.1462/- wrongly credited in A/c No. 11711115 to my A/c No. [protected] due to reason mentioned above”. Please take the above corrective action immediately. I have already paid the subsequent bill raised for Rs.1460/-. on 23.09.2014. All the mails were sent by my son Saurabh Bhalla. Sudha Bhalla