[Resolved]  Airtel — Unable to access Airtel money account

Address:Bangalore, Karnataka

I have switched through MPN to other network from Airtel. I have recieved message from Airtel services to use the airtel money balance on 7thjuly2014 as the account will lapse soon.Then I have tried to use the balance but I am not recieving OTP to my mobile number.Please provide alternate one to perform the activity.Otherwise unnecessarily it will lapse.Your quick response is appreciated.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Jul 09, 2014
Updated by asif_hamid
Airtel Account Number:-[protected]

You can contact to the below number.

Mobile Number:-[protected]

Regards,
Asif
Complaint comments 

Comments

Dear Mr. Hamid,

This is with reference to your post dated 08 July 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Mr. Hamid,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern/query.

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Mr. Hamid,

This is with reference to your post dated 08 July 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Hi Rakesh,

Issue has not been resolved.Request to call to the below mentioned mobile number.

Mobile :-[protected]

Regards,
Asif
There was delay in SMS which caused this issue.After deactivation of account I have recieved sms to use the money available in airtel money account.Its mistake from Airtel and the customer is suffering.Need immediate action upon this, as I have dropped many mails and poor response for the same.I would request escalation team to take action up on the airtel team for the delay by which customer is suffering for this concern.It is my money and why they need these many proofs for the same.
Request to escalate the issue and hope escalation team will help in this issue.Due to lack of service from Airtel only I have ported to other network.I was using Airtel for 6 years and think why I have switched to other network.Only escalation team can provide the correct answer because I am recieving mails from agents, who are not even aware what needs to be done.Just they are sending the same mails again and again.Request to please understand the concern and support to the customer.Don't stick to your words.If I would have recieved SMS before deactivation date, I would have used the money in my airtelmoney account.Just think twice and check with your manager.It's my money and to get the money I am doing followups.I was using Airtel services from 6 years and now I have switched because of poor response.Now its time for Airtel Managers to think and take right decision for the customers.I have raised many complaints but very poor response from your end.So atlast finally I have decided to switch Network itself.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54484
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information