Airtel — Unauthorized porting of active number

Address:

Thane, Maharashtra

My son, Amey Naik, is using prepaid connection # [protected] for past 3 years. This number was ported to Bhubaneswar Circle in last week of July 2015. It was working perfectly fine. On 31-Aug-2015, an ongoing call got dropped and happened the above-mentioned story. Airtel transferred this active number to a third party on without our knowledge or any authorization. TRAI mandates complete verification of identity proofs and authorization before any porting. But AIRTEL has not done any verification at all. For last 4 days, we have made numerous calls to customer care, escalations, emails to Nodal Officer and Appellate Authority. BUT NOONE CARES. All we came to know that this number now belongs to one Mr Sajjan Kumar in Postpaid mode. The porting request was initiated at some dealer in Pune. Who submitted documents, who verified them before porting is unknown.