[Resolved]  Airtel — Undue deduction of charges from main account

Address:

Raigad, Maharashtra

Dear Sir, My name is Nishant Phad. I am staying in Panvel (Dist. Raigad, Maharashtra). I am using Airtel prepaid sim (No. +91-[protected]) since last 5-6 years. Every month, in addition to my main account recharge, I recharge seperately for internet usage pack. Generally, when my internet recharge validity is about to end, SMS used to come from Airtel that I have to recharge for internet pack within 3 days. So, after message I used to recharge the internet pack. Now, since last month, Airtel has stopped sending reminder message for recharging internet pack. They simply send the message after expiry that your internet pack validity is over & now charges will be deducted from main account and immediately after the message my all balance in main account is deducted to ZERO. This has happened 3 times with me since last one month. In last incident (03 days back), message came that my maximum internet usage is crossed & now deduction will be from main account (without any Inet pack expiry message). After that, I recharged my internet pack (R98, 500 MB, Validity - 14 days) & also my main account with Rs.120. After only 02 days (yesterday), suddenly same message came that my maximum internet usage is crossed (500 MB in 02 days?) & now charges will be deducted from main account. Immediately after that my main account balance is made ZERO. Everytime I enquired customer care about the reason, they said that I have used the internet more than limit. I told them that I use only 'Whatsapp' nothing other than that, so how my limit is crossed. They just say that I have used internet for downloading & they don't have details of the same. When I enquired about expiry message, they informed now they have stopped sending the expiry message in advance & charges will be directly deducted with only 'Flash message' which last only for 1 seconds. 03 times in similar way, my balance has been deducted with no advance information as well as proof o[censored]sage. I again & again told the customer representative as well as Sr. Supervisor (Ms. Pooja Sawant) that I use only Whatsapp that too with 2G speed (where I am not able to download even 1 MB video). But, she did not listen & continued to say that I have used Internet so charges are deducted. She was not able provide me details of internet usage / downloads by me. This is very worst experience I am having wherein my charges are deducted without intimation to me & nobody is giving any explanation for the same. I am now fed up of this & thinking to change the mobile service. But, I think the charges cut by Airtel are unexplained so either Airtel should give me the details o[censored]sage or refund biased charges deducted by them. Also Airtel should explain why they have stopped advance intimation message to remind the expiry time & usage. Is it to make money from customer????? The attitude of customer care representatives especially Ms. Pooja Sawant (Sr. Supervisor?) is also very bad who does not listen to customer complaint properly & continue to argue with customer. I will appreciate my complaint will be acknowledged by somebody.. Regards, Nishant Phad +91-[protected] Panvel - Maharashtra