[Resolved]  Airtel — Unethical Behaviour

Address:Bangalore, Karnataka

The whole issue started with my internet services going down on 1 June. This was raised as an service request 56238802 in airtel. Despite multiple follow up with the customer care they kept postponing the issue after saying "As per our discussion it is postponed" when no body got in touch with me also and nobody seemed to be interested in even taking up the issue. Finally on 6 June night the issue was resolved after considerable loss of time, money and peace of mind for me. But among other serious violations of customer rights I saw Airtel was charging me much higher than what is stated on website and in ads throughout because I hadn't officially migrated to these plans . So I wanted to migrate to a plan that was available now in the market. I was already subscribed to 1649 80 GB 4 Mbps and wanted to change to 999 60 GB 4 Mbps. For what should have been a minor update and few minutes work the customer care person now refused to do this stating some back end issues. Now again I tried to reach back after 2 days and again they are not allowing me to change the plan and are not even giving me an option while I continue to pay extra. They also said I can't have request number so that I won't have a proof of this communication. Understanding this I kept following up our communication on emails and part of it is attached as proof. I have more email communications proving the way airtel is taking customer for a ride. I kindly request the authorities involved to take action against all the people involved or guide me in right direction so that airtel becomes answerable for this kind of behaviour from their employees.
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Oct 26, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2015
Airtel Customer Care's response
Dear Mr. Bethany,

This is with reference to your post dated 08 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

I had given an official Complaint about my Airtel Phone not receiving incoming Phone calls on a particular scenarios and not able to place calls to few numbers on a particular scenarios. It’s been 3 months since I had given an complaint and no one bothers to resolve the issue. From last 2 days, I’m not able to place calls to my Spouse from my Mobile Phone and requested Airtel to look into it ASAP. Not even a single person returned a call regarding the complaint. Who is gonna take a responsibility if anything happens to my Family as I’m not able reach them at all !!

Airtel doesn't even bother even after complaining that I’m not able to call my FAMILY. I’m officially gone lodge a complaint with the Police and right authorities regarding this issue. If AIRTEL has such an irresponsible attitude towards human life, why should you even run the Company and advertise all the false promises everywhere. When I request for the Escalation phone numbers, you are giving the false information as well. I was given "+91 [protected]” on Jun 20th Saturday Morning around 9:15 am and when I try to call that number, it says, its available from Monday to Friday only !! How can that be an escalation number !!
Just placed a call at 9:28 am on Saturday Jun 20th to 121 and Spoken to a Floor Manager by name Sarfaraz. I asked him the escalation number given was not working. He is least bothered and says that number only works from Monday to Friday and I cannot do anything now. When I requested for his manager, he says he is yet to come to office and officially confirmed on Voice Recording saying, I cannot do anything now..You just have to wait with no specific time frame even after pleading saying I cannot call my Family. This is how irresponsible AIRTEL is and Having Staff like Sarfaraz would only makes the things even worse !!

Anyways, This email is for the official confirmation of Date and time for VOICE Conversation to retrieved when the Official complaint is lodged.

Details:

Service req no 61969889
Phone no: +[protected]
Dear Mr. Bethany,

This is with reference to your post dated 8 June 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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