Airtel — Unethical Deductions!

Address:

Ernakulam, Kerala

Hi, On June 1oth I had time made 2 recharges. 1 for Rs 200 for full talktime and Rs 201 for 1.25gb 2G recharge for [protected] for Swagata Swamy However I was charged twice Rs 201 for 1.25gb 2G recharge. When a complaint was filed on 11th June (complaint#[protected] the executive Priya who took the 1st call and confirmed on recorded line that by 12th June 2015 I would be receiving a refund of the same in my bank account. However today (12th June) I was contacted by a Malayali speaking supervisor for a resolution but understanding my impairment towards the language I was routed to a Hindi speaking supervisor Nandini who was utterly rude and sarcastic and not at all helpful tried to convince me that it is my fault that i ad not deactivated my auto renewal of 1.25gb from last time. Hence Airtel is right in deducting the same, completely disregarding the fact that just the other day her executive promised on recorded line that it is a technical error on Airtel's part and a refund for the money deducted was promised on a recorded line by Airtel executive. The supervisor was inconsiderate and was not ready to empathise/sympathise with the customer. Her toe on the call sounded as if the customer was lying and disrespected the fact that Airtel did not send and reminder for deactivation of any auto renewal service before charging. When requested to provide the customer complaint email address and the corporate address to file a complaint to Consumer Forum, supervisor placed the call on mute. This incident shows utmost insincerity and unethical behavior towards Airtel customers. I would like to get the refund as promised and an action taken against the executive and supervisor as a compensation for mental harassment and being financial discomfort. Regards, Swagata Swamy Lead HR Padath Infotainment Private Limited [protected] [protected]@gmail.com swagata.[protected]@padath.com