[Resolved]  Airtel — Unfair money deduction & call drop

On 30/10/16, I got a message from Airtel (AG-NTAROT), saying that "Rs. 95 internet pack, 380 MB 3G valid for 14 days has been renewed. Post free usage, charges @ 4P/10 KB. I called up Airtel customer care (198) & informed its executive about this plan that I did not opt for. I also asked him for deactivating the plan & to refund me my money (the amount of Rs. 95).

He said he did not only refund me the amount of Rs. 95 to my main mobile balance account but also deactivated the plan. I then checked my main mobile balance & found that I actually got the refund.

On 14/10/16 I found that an amount of Rs. again automatically got deducted from my main mobile balance.

On 15/10/16, I called Airtel again & informed its executive that the last time when I mentioned the similar problem to your executive he said he deactivated this auto renewal plan but now I find that I lost my money again.

He too assured me that he would refund my money but would not be able to deactivate the plan due to some technical problem. He rather asked me to deactivate the plan on my own. I was ready to deactivate the plan only after the refund of my money. I waited for my money to get refunded into my main mobile balance as per what he said but got no refund or even a message from Airtel, indicating that I got my refund.

On 20/10/16 I called Airtel again & asked them about my outstanding amount of Rs. 95. The executive said that the amount was already refunded into my main mobile balance. When I asked him for a written statement via SMS or email, he said that he could not. He then asked me to wait till he would transfer the call to the supervisor but then he hung up the phone.

I called back Airtel & repeated my concern. The executive this time too declined to provide me a written statement via SMS or email which would say that "Rs. 95 has been refunded to my main balance account.

Now, today (on 25/10/16) I got an SMS from Airtel again saying that this same pack will be activated & thus Rs. 95 shall be deducted.

Also, on 20/10/16 I had a call drop while talking with other Airtel subscriber ([protected]) & on 19/10/16 with some other subscriber ([protected]).