Airtel — Unlawful deduction from my account | |||
My mobile number is [protected]. Imade an online recharge towards whatsapp pack worth 200 MB. The recharge was successful. But when I was chatting on whatsapp I was deducted a sum equal to Rs.70/- from my main balance. I contacted the airtel store in Kanadasan Nagar, Chennai, but they could not give me a clear reason for charging Rs.70/- from my main balance, when I had a whatsapp pack of 200MB which is valid. I request you to look into the matter and credit the amount deducted unlawfully from my account failing which I would be forced to port out to some other network. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 23 November 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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