[Resolved]  Airtel — Unnecessory balnce deduction

Address:Alwar, Rajasthan

hello,
my mobile number is [protected] which is frouded by airtel
i had account balance worth 455 but suddenly i i got a popup of internet uses and 50 rs was deducted from my account balnce then i called your customer care they told me i have used internet that's why your balance deducted even i told them i didnt use any internet but they didn't agreed i continuously tried to convince them but they don't want to here me anymore, ,
after that i again checked my balance and this time again 50 rs was deducted even i didn't use any call or internet and every time i checked there was something deduction i called 3 times to your customer support team and there senior also they also gave me same reason and when i asked them to how much data i used then they neither told me how much internet i used nor any history of my deduction..
even when i checked last time then 200 rs was there then i removed my sim card and insert after 1 hour then i checked my balance it became 0 this time now tell me how can i use internet while sim card is not inserted...???????
then i went to nearest customer care office and shown them my phone they checked my data uses and agreed that i didnt use internet and took my complain and i got callback from them and they again told me that i have used internet am i stupid or what i told them that i was getting popups without using internet why they dont understood
please update your system and one thing i didnt use any internet from your provider why you dont want to understand that and its my humble request to refund my money back asap because 455 is a much amount
thanks
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

This is with reference to your post dated 09 October 2014.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Moose,

This is with reference to your post dated 09 Oct. 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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