[Resolved]  Airtel — *******URGENT******** -- PACKETS DROP AND LATENCY ..NO SUPPORT FROM TEAM

Address:

New Delhi, Delhi

Greetings, I am facing issue in my 4 mbps ILP . We are getting high latency and packet loss issue. Now we have started facing this issue since this week, and to tell you honestly I have been loosing my sleep over it. We have tried logging complaints to the data support team but they refuse saying this is not their concern as this is not a technical issue. Reasoning - How can this be a fault of ours, just 7 days back everything was running as smoth as milk with the same downlaod and upload volume but suddenly the choking of data has started as per MRTG graph. I just request the teams to own up the responsiblity and atelase try to chek the issue instead of misbehaving and treating customers like dog. MRTG GRAPH - The choking of MRTG graph in inconspicuous, How can the graph choke on itself if there were no changes form the user side. To support my cause, please pick the last 15 days data upload and download volume and make a simple logical comparsion, but the people on phone think its better to argue than to listen to sound reason. History This issue has an history, we had faced this issue last year as well and after a series of email conversations it was found that something was amiss with the connection ports(NOT SURE ABOUT THE EXACT REASON). Whatever the reason was the airtel team was able to fix the issue that time, the issue was same that the MRTG graph fluctuated and packets loss started. sr no.[protected] circuit id -5340933 free ip =182.71.184.163 contact-[protected] I HAVE A BELIEVE OVER AIRTEL CUSTOMER SUPPORT VALUES, IF YOU PEOPLE DO NOT RESPECT YOUR OWN VALUES THEN WHO WILL RESPECT THEM. Thanks Varun Solanki