[Resolved] Airtel — VAS of Rs 350/- charged incorrectly for 4 months

Haree68

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400706

My Airtel number is [protected]. I ported into Airtel in December 2015. Airtel activated a VAS pack without my consent on my number on the 29th of February. I was paying all the bills on time in good faith. Today I called the contact center and realized that they have been overcharging me to the tune of Rs. 350/- every month for the last 4 months! On my protest they say that they can waive off the charges for the current bill but not for the previous bills as I have already made the payment. In short I am being charged for having trusted Airtel to bill me correctly. Airtel owes me Rs 350/- x 4 = Rs. 1400/- They are willing to refund only Rs. 350/- Is this fair?

The plan does not mention anything about VAS. Screen shot of Airtel SMS attached.

Regards,
Hareesh Kumar
[protected]

+1 photos

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post dated 29 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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