[Resolved] Airtel — Very poor service from airtel customer care | |||||
I had registered a complaint about range issues in my area to airtel customer care centre. When i try to make a call the call gets disconnected continuously. There are two airtel connections in my house. Both face the same issue. I called up customer care three times in last two months. First time they told me that they'll get back to me within 2 days but no response came from their side. I called two more times and still no response.They never even bothered to follow up on my complaint. I would like to regretfully inform that i am forced to change both my connections because of the horrible service provided by airtel. Was this information helpful? | |||||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 21, 2016 Airtel Customer Care's response Dear Maya, This is with reference to your post dated 20 May 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 02, 2016 Airtel Customer Care's response Dear Maya, This is with reference to your post dated 20 May 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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