Airtel — Wifi 3G dongle

Address:

Chennai, Tamil Nadu

Sir/madam, This is regarding Airtel Wifi 3G dongle connection, SIM no.[protected] I have received one SMS from “MD-ATWIFI” Message “Book Airtel 3G Wifi Datacard speed upto 21.6Mbps Unlimited Just Rs.850 . Normal Device Rs.1100Wifi Device Rs.1999 Cash back offer. Book Now [protected], [protected]” at 15:22 hrs on 14th November 2014. I have enquired on above numbers([protected], [protected]) given on SMS and later they have made many calls from below numbers 1) [protected] [protected] 3) [protected] They have promised me the speed will very good all customers are happy, up to 10GB usage the speed will be 21.6 Mbps and after 7.5 Mbps and it is unlimited, total monthly charges will be Rs850 + Taxes. I have requested them if it can provide even above 5Mbps also, I can take. They told 100% confirm the speed will be above 10Mbps. I have requested for a demo for conforming the same, they told they never give demo and use the Wifi for two weeks and not satisfied the dongle will be taken back with fully money refund. Finally I have purchased the item as your personnel came to my home around 19:45Hrs waited for me upto 20:05 hrs. on same day 14 th Nov 2014 itself. Also confirmed from Airtel Website dongle available for 21.6 Mbps. He has handed over the Airtel Wifi dongle to me with one postpaid Airtel SIM No.[protected] and mobile number “[protected]” and demanded 2000 rupees for the dongle. I have requested him take the cheque, but he refused to accept cheque and told only cash will be accepted, finally I have paid Rs2000/- cash. He promised again, if not satisfied the full amount will be refunded immediately. He has collected the address proof also One person came on 15th Nov 2014 evening and told came for address verification and finally after many repeated call to [protected], the dongle has been activated by 18 Nov 2014. It was shocking to see the net speed of 0.4Mbps download and upload 0.02 Mbps. Then after repeated call I could get one Airtel personnel assistance through phone and all the settings done as per the instruction and finally I could get a speed of 1.2 Mbps download and upload 0.4 Mbps. Which is never expected from a number one reputed Airtel company, I have waited for two days and checked the speed, finally requested for cancellation and I received request number 59008490. But no action from Airtel and again on repeated call, on 24 Nov2014 the connection has been deactivated. Airtel customer care personnel are also giving different type of information and misguiding. Now the personnel from Airtel (may be dealers) on above said numbers are not even not attending my phone call. The mobile number [protected] has answered and he told, he can return only 1500 rupees and petrol allowance 100 rupees, I have to pay. Irrespective all this I have agreed for this. But now he is telling after 10 days only he can come. I felt so bad on this act of Airtel and never though Airtel also will bluff like this. Is this is the business strategy of Airtel? I request kind intervention of some Airtel responsible personnel (If there) to resolve this issue. If nobody body from Airtel is willing to help me, I will consider this as Airtel is intentionally bluffing me and I will proceed with next step to get justice and let the world also know the reality. Best Regards Christapher