[Resolved] Airtel — Without information change plan and deduction more amount in airtel | |||
Dear sir, Just kind for your information i have five numbers of airtel company sim card and i am long time and old custemer, but i am not satisfied and cheated of airtel company beacues the company changed the sim plan without giving me any information and charged the highest panelty for late paid more time so please refund me the extra charged money and i am not satisfy with airtel custemer care service. If in short time i will not get satisfy result i will take my legally action. In this way i no that how many custemer have been cheated and airtel company growes up its business. I have mentioned my number below 1. [protected] 2. [protected] 3. [protected] 4. [protected] 5. [protected] Regards, Dilip raval Was this information helpful? | |||
Sep 5, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Aug 05, 2016 Airtel Customer Care's response Dear Mr. Raval, This is with reference to your post dated 21 July 2016. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 2 Comments | |||
Comments
Dear Sir,
No resolve this problem, please read my discussion with airtel.
nodalofficer.[protected]@in.airtel.com Jul 25 at 6:56 PM
To
[protected]@yahoo.com
Message body
Dear Dilipkumar Raval,
Greetings from airtel!
This is in reference to your email regarding service related concern for your airtel number [protected].
As discussed over the phone on [protected], I regret the infeasibility to provide you the discount offers for your above mentioned number from our end.
Further, I request you to visit www.airtel.in or nearby airtel Relationship Center (ARC) to know the special benefits and offers available for your number.
We have noted your concern as a feedback and forwarded to the respective department. In future, if there are any offers, you will be informed from our end. We hope you understand our limitations in this regard. We sincerely apologize for not meeting your expectations in this moment of need.
For further queries, please do email.
Our effort has always been to provide enhanced customer experience.
Customer touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
PRIYADHARSHINI LINGAPPAN
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 25/07/2016 04:44:35 PM
Subject: Re: FW: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL
Dear Nodal officer,
As per trailing mail with subject line are you shour in this matter solve ?
On 21 Jul 2016 20:38, nodalofficer.[protected]@in.airtel.com wrote:
Dear Dipak Raval,
Greetings from airtel!
This is with reference to your email regarding bill plan change without customer approval for your airtel mobile number [protected].
As discussed over phone on [protected], I would like to inform you that, bharti airtel limited reserves the right to withdraw / modify any tariff plan, promotional offer / scheme at any time as per regulations.
On such withdrawal / modification, bharti airtel limited reserves the right to shift the subscriber to revised tariff plan or the best available suitable plan on the date of withdrawal / modifications.
Customer touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Muneer
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 21/07/2016 09:46:08 AM
Subject: Fw: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL
Dear Sir/Madam,
Please updated result???
Regards,
Dipak Raval
Contact no:- [protected]
----- Forwarded Message -----
From: "nodalofficer.[protected]@in.airtel.com"
To: [protected]@yahoo.com
Sent: Sunday, 17 July 2016 12:11 PM
Subject: Re: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL
Dear Dipak Raval,
Greetings from airtel!
This is in reference to your email regarding network issue for your number [protected] and others.
As discussed over phone on [protected], I have gone through your records and found that your complaint is registered and the reference number is SR70383490. Our team is working on the same and you will receive an update by 20/07/2016.
For further queries, please email. I will be delighted to assist you.
Regarding service issue:
I have noted your valuable feedback towards the same happened and escalated to our concerned authorities to investigate regarding the issues, so that, the same should not be repeated to any of our valuable customer¿s again.
Further, at airtel, we value our customer feedback. I would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.
Regarding bill plan change:
I would like to inform you that, bharti airtel limited reserves the right to withdraw / modify any tariff plan, promotional offer / scheme at any time as per regulations.
No resolve this problem, please read my discussion with airtel.
nodalofficer.[protected]@in.airtel.com Jul 25 at 6:56 PM
To
[protected]@yahoo.com
Message body
Dear Dilipkumar Raval,
Greetings from airtel!
This is in reference to your email regarding service related concern for your airtel number [protected].
As discussed over the phone on [protected], I regret the infeasibility to provide you the discount offers for your above mentioned number from our end.
Further, I request you to visit www.airtel.in or nearby airtel Relationship Center (ARC) to know the special benefits and offers available for your number.
We have noted your concern as a feedback and forwarded to the respective department. In future, if there are any offers, you will be informed from our end. We hope you understand our limitations in this regard. We sincerely apologize for not meeting your expectations in this moment of need.
For further queries, please do email.
Our effort has always been to provide enhanced customer experience.
Customer touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
PRIYADHARSHINI LINGAPPAN
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 25/07/2016 04:44:35 PM
Subject: Re: FW: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL
Dear Nodal officer,
As per trailing mail with subject line are you shour in this matter solve ?
On 21 Jul 2016 20:38, nodalofficer.[protected]@in.airtel.com wrote:
Dear Dipak Raval,
Greetings from airtel!
This is with reference to your email regarding bill plan change without customer approval for your airtel mobile number [protected].
As discussed over phone on [protected], I would like to inform you that, bharti airtel limited reserves the right to withdraw / modify any tariff plan, promotional offer / scheme at any time as per regulations.
On such withdrawal / modification, bharti airtel limited reserves the right to shift the subscriber to revised tariff plan or the best available suitable plan on the date of withdrawal / modifications.
Customer touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Muneer
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 21/07/2016 09:46:08 AM
Subject: Fw: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL
Dear Sir/Madam,
Please updated result???
Regards,
Dipak Raval
Contact no:- [protected]
----- Forwarded Message -----
From: "nodalofficer.[protected]@in.airtel.com"
To: [protected]@yahoo.com
Sent: Sunday, 17 July 2016 12:11 PM
Subject: Re: WITHOUT INFORMATION CHANGE PLAN AND DIDACTION AMOUNT_ AIRTEL
Dear Dipak Raval,
Greetings from airtel!
This is in reference to your email regarding network issue for your number [protected] and others.
As discussed over phone on [protected], I have gone through your records and found that your complaint is registered and the reference number is SR70383490. Our team is working on the same and you will receive an update by 20/07/2016.
For further queries, please email. I will be delighted to assist you.
Regarding service issue:
I have noted your valuable feedback towards the same happened and escalated to our concerned authorities to investigate regarding the issues, so that, the same should not be repeated to any of our valuable customer¿s again.
Further, at airtel, we value our customer feedback. I would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.
Regarding bill plan change:
I would like to inform you that, bharti airtel limited reserves the right to withdraw / modify any tariff plan, promotional offer / scheme at any time as per regulations.
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There is no 3g network in our area...last 2 month it has big problem and idea 2g speed is more than airtel 3g speed.plzz improve the server this area(jaspur, uttrakhand)..otherwise our group port this number into idea.
Om prakash
Jaspur(udham singh nagar)
Uttrakhand