[Resolved] Airtel — Wrong commitment - customer id : [protected]

Pradeep247

from Bengaluru, Karnataka

Address:

560043

Airtel Representative called and said since my digital tv account is not recharged for few months there is an offer on my account. I will have to recharge for 1285 to get one year subscription for my existing package. Within 30 minutes i did the recharge and the offer was not activated, post that i had to call customer service to get the offer activated which took another 48 hours. Without my knowledge the existing package was removed and they changed a different package.

Now customer service is stating that the offer is not valid for the current package and would be changed to a different package.

I have reached out to Airtel customer service via Call, Email, Facebook Message, Nodal Team & Appellate Team and still no resolution.

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Sep 1, 2016

Complaint marked as Resolved

Thanks a lot to Consumer Complaints team, the issue was resolved within 48 hours of posting this on your website.

Airtel customer support has been notified about the posted complaint.

Aug 22, 2016

r vishwakarma's response r
Please lock my airtel number because i lost my mobile at last evening-[protected] is my number please lock my number urgently.

Verified Support

Sep 01, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 29 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Comments

Nicky Udani

I was using this number since long time and suddenly my sim is stop working
on 28 july 2016 . so now i want to reactivate this sim, because i want same number .

thampinblm

from Bengaluru, Karnataka

Very Bad service I have given request for converting my post paid connection to prepaid connection because of high billing . Even after 10 days the issue is not resolved. I have contacted the nodal officer for resolution of complaint but still no improvement.

Danone jatin

from Delhi, Delhi

I want call detail of this no. [protected]

r vishwakarma

R
Please lock my airtel number because i lost my mobile at last evening-[protected] is my number please lock my number urgently.

kbjsuresh

from Thiruvananthapuram, Kerala

I received a msg from AT-650011 that for rs.193 1GB 3G/4G data for 28 days validity. But receibed only 100MB data . When i called customer care they tell that this is not the message sent from Airtel. But everytime i recharged for 193 and received the benifit. Cheating people ..

Arun Rathore

Hi
I have activated night calling pack of 11 rupees on 12 August on [protected] it's my own number and when I do 135 rupees 12000 second plan on 22 august the night calling pack automatically deactivate. and this time I can not contect your customer care
Kindly solve this issue urgently

Regards
Arun Rathore
[protected]