Airtel — Wrong deduction of the main balance

Address:

Faridabad, Haryana

I have been calling 198 from14th jan 2015. Airtel had cut my main balance.
While my Net plan was activated on my number, they cut my main balance from Rs.297 to Rs.16
And also my Mb was still remaining.
I called to 198, senior executive said to me was wrong deduction n the money will b refund.
But still there is no response.

Please take my complain seriously, otherwise Airtel will not be trustworthy to their customers. And i will port my number into some other network if the actions will not take seriously