Airtel — Wrong information provided on Airtel official Website

Address:Bhilwara, Rajasthan

Okay, i Had to recharge with a 3g pack, So i searched in google "Airtel 3g packs", i found Airtel official Website, There I saw 3g packs Here is the Link : http://www.airtel.in/Airtel3G/tariff.html Then i recharged with rs 249, Later i found that it was all 2g packs which was listed under the category of 3g packs! Why the hell 2g Packs are listed under the category of 3g Packs?? Is it my Mistake or Yours because Airtel did not Updated its plans on its official website! What a big mistake! Then I called Customore Care, I told him that wrong information is listed on the website, i even provided them the Web address, But always i got the same reply i.e. There is no error in the website, i have checked... When i ask them what web address you are viewing... They said www.Airtel.in, Do you think we are fool? on the homepage of Airtel you are seeing 3g packs?? I have given you the page of airtel 3g packs http://www.airtel.in/Airtel3G/tariff.html, Still all customer care have no answer! Customer care executives even seniors cant See this error and they say everything is fine, you recharged with 2g pack and you got your 2g pack! Dude i want to recharge with 3g pack and because of wrong information provided on official Airtel website, i recharged with 2g pack, That's not my mistake! Now my question is i recharged by the information i get on your official website, You(Airtel) provided the wrong information on the website and i faced the consequences, I want my refund of rs 249 because its your mistake not mine! I even have recorded the call where customer care executives lies clearly...! Dont lie to customers!!!
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Dear Customer,

This is with reference to your post dated 13 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Dear Customer,

This is with reference to your post dated 13 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Hi
Sorry for the delay i have email the contact numbers on the given email.

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