[Resolved]  Akbartravels.com — AkbarTravel Canceled my E-ticket

Address:

Pune, Maharashtra

Hi I have booked my ticket through akbartravels.com. Ref No: AT[protected]. Dehradun to Pune 22nd June 2014. 12:35pm Flight Jet Airways Flight(PNR: SIWNOV). When i reached to check-in, I got to know that my ticket got cancelled through Agent itself. When I contacted AkbarTravels they told me Jet Airways has cancelled my flight. From 11:30am to 2:45 pm I keep on talking to Akbar Travels & Jet Airways, but no body took the responsibility for the cancellation. When I have not cancelled my tickets, how the akbartravels or travel agent can cancel my flight. I have received no information regarding this from Jet Airways or from akbar travels that my flight got cancelled. Me & my family keep talking to Jet Airways staff there at Dehradun Airport, but non of them had courtesy to talk some sense. This is highly unacceptable that just due to some confusion between Akbartravel & Jet Airways, a passenger was declined to board a flight. On top of it, Jet Airways Call-center Supervisior Siddharth was extremely rude & told us he cant do anything. Mr. Sarfaraz, Supervisior from Akbartravel was still tried to take Jet Airways on conference & requested to provide a solution. However Siddharth's (Jet Airways Contact Center) behavior was still rude. Akbartravel refunded the full fare invested, however I have to book another flight at much much higher rates than before. This shame on part of Akbartravels & Jet Airways to keep passenger waiting for more than 4hours & even then ask passenger to pay from her pocket.