Allahabad Bank — Nominee account transfer

Being the nominee of a deceased person, it is right of the nominee to get the account/funds transferred in his/her name. But these people are not transferring the amount and asking for unnecessary documents and proof of identity. Being a general public, how can we have access to MLA & Counselor? If they have to harass person with so much then why to register for the person as nominee at the first place. they are just delaying the process so that they get to have the interest on money. (Account no: [protected]) Sent mail to General Manager, (BE, SS & Customer Grievance Redressal Cell) on JULY 17, 2015 still no response to query. He is just forwarding to departments.