Alma Mater — Non-delivery of 57 customized hoodies for IIT Roorkee

Address:560095
Website:www.almamaterstore.in

I have ordered 57 hoodies of my batch bearing order no.- [protected] to Alma Mater on 19th January.I had selected air delivery and I got a mail from them confirming that I would receive it within 7-10 working days .But unfortunately they haven't send the product yet(8th February). When i asked for delivery status the driver of their courier team asked for form 16 from me. I an from Department of Management studies, IIT Roorkee . We have been keeping some of our events postponed because of that delay for over a week but we can not tolerate any more . They have charged Rs. 33573 (including rs. 2565 for air delivery), but now they are denying any of our specified request .
They are playing with IIT 's brand image .
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Feb 08, 2016
Updated by trishik
The order reference number is [protected].

Complaint comments 

Comments

worst service.. one cannot rely on them..
worst company.. never delivers on time..
my cousin too experienced the same sort of things from them.
disgusting...worst service ever...

Alma Mater — Delay in recieving my order

I have ordered a road hoodie online in ALMA Mater website online before a year ago. They have even received MY payment and they have not yet sent my ORDER. It's been a year passed .

ALMA MATER sucks. A big disgrace to our nation. Customer grievances redressal is non-existent. Placed an order for t-shirt order no.# [protected], which did not get processed even after 3 weeks. On enquiry, I was told It would be processed soon which never happened even after a month. Now after asking for a refund, and ALMA MATER promising refund within 7 working days, it is not happening even after 2 weeks.

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