Amazon. Com — Incorrect Product Delivered | |||
I purchased a branded (sparks) sandal from Amazon in some offer. I bought those for Rs. 350, originally priced at Rs. 875. However I ordered a product of size 10-UK but they handed me over a 9-UK product. So I got a bill of a product at size 10 but a box & sandals at size 9 which are of no use to me. I called them & asked to replace the same, but they refused to. The guy on phone told me that they dont have a replacement policy. They can refund me & I can order a new pair of sandals now. I simply put a single condition that they should give me in writing that they will get me an appropriate pair at the same price. The guy told me that his billing team would get in touch with me by Monday (today is Thursday). They completely ignored the case & wasted my money without my fault. Extremely annoyed. Please suggest me the steps to take it to the next level. Was this information helpful? | |||
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On 17th November, 2014, I placed an order (Amazon.in order number[protected] for one Apple iPad Mini (16 GB WiFi), white-silver. Using master card I paid Rs.18895/- in full and final settlement of the tab.
So far I have not received the ordered item. Now I am much disappointed as I feel that I was duped.
I was under the impression that Amazon.in is one of the best companies in India with good reputation of rendering best on-line services. My present experience is quite contradictory.
Without losing hope I request you to kindly make arrangements for the delivery of Apple iPad Mini (16 GB, WiFi), white-silver without further delay.
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So far I have not received the ordered item. Now I am much disappointed as I feel that I was duped.
I was under the impression that Amazon.in is one of the best companies in India with good reputation of rendering best on-line services. My present experience is quite contradictory.
Without losing hope I request you to kindly make arrangements for the delivery of Apple iPad Mini (16 GB, WiFi), white-silver without further delay.
MY COMPLAINT IS BEING RESOLVED.
As ism repeatedly requested by the company about the refund of my money, i am withdrawing th complaint requesting them to be more careful and responsible in future so that the comapny's image will not be tarnished.
As soon As possible Provide
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Further i caution you not to cheat poor customers atleast from hereafter,
"send me my apple ipad mini (16gb, wifi), white-silver immediately and take back the mobile you had sent".