Amazon India — Defective Product & non refund of the same

Address:

Mumbai City, Maharashtra

I had ordered 2 Led from Amazon (Dell E1914H 18.5-inch Monitor & AOC 18.5Inch LED E970SWNL) on 9th Jan 2015. I received the 1st product on 13th Jan 2015 which was a fake delivery. In the box there was nothing except papers & magazines. I contacted Amazon customer care & they asked me to send them the pics of the delivered box so they can initiate the refund for the same. I also cancelled the 2nd order (AOC led) at the same time. There was no follow-up from Amazon customer care for 2-3 days regarding the same issue. I got a mail of "A to Z customer Claim" which was done on my behalf. Again there was no follow-up for the issue. I called up Amazon customer care & asked for the status. Now there showed me the status where "the seller will reach to a decision till 2nd Feb 2015". The major issue is I had used my SBI card for this transaction & the due date is 30-jan-2015. If payment is not done they will charge me 3.5% on the total amount of the bill which is around Rs.50000/- (Rupees Fifty Thousand). On 16th Jan 2015 i received the (AOC led) which i had cancelled on 13th Jan 2015. This time there was led but it was defective. I returned the same to the courier agent.