[Resolved]  Amazon India — Defective product dispatch

Address:New Delhi, Delhi, 110053

I was ordered one mobile phone mi note 3 (32gb gold) & phone received as date on 10-oct-2016. order id is[protected], there is some network issue. this phone has not support proper 4g connection. i called customer care & attend my mr. prashant. as per him, he told me mi company is instructed don't replace mi phone except damage condition. amazon is giving warranty only on damage condition. if customer facing another problem so they have to go mobile company for replacement.

But once again i humble request to him, kindly process my replacement my phone but he didn't understand my problem. if i have to to mobile company for replacement so why amazon is giving replacement warranty.
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Oct 13, 2016
Complaint marked as Resolved 
My Brother was ordered one mobile phone MI Note 3 (32GB Gold) for me & Phone received as date on 10-Oct-2016. Order ID is 171-1166638-2994739, There is some network issue. This phone has not support proper 4G Connection. I called customer care & attend my Mr. Prashant. As per him, he told me MI Company is instructed Don't replace MI phone except damage condition. Amazon is giving Warranty only on damage condition. if customer facing another problem so they have to go Mobile Company for replacement. But once again I humble request to him, Kindly process my replacement my phone but he didn't understand my problem. If i have to to Mobile company for replacement so why amazon is giving replacement warranty. If I am facing problem with in 2-3 days. so why i have to go service centre ? Please give me reply. I am waiting your favourable response.
Amazon India customer support has been notified about the posted complaint.
Oct 12, 2016
Updated by Himanshuverma.t
I want replace my phone & return with perfect phone with same model.
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