[Resolved] Amazon India — Defective product dispatch | |||
I was ordered one mobile phone mi note 3 (32gb gold) & phone received as date on 10-oct-2016. order id is[protected], there is some network issue. this phone has not support proper 4g connection. i called customer care & attend my mr. prashant. as per him, he told me mi company is instructed don't replace mi phone except damage condition. amazon is giving warranty only on damage condition. if customer facing another problem so they have to go mobile company for replacement. But once again i humble request to him, kindly process my replacement my phone but he didn't understand my problem. if i have to to mobile company for replacement so why amazon is giving replacement warranty. Was this information helpful? | |||
Oct 13, 2016 Complaint marked as Resolved My Brother was ordered one mobile phone MI Note 3 (32GB Gold) for me & Phone received as date on 10-Oct-2016. Order ID is 171-1166638-2994739, There is some network issue. This phone has not support proper 4G Connection. I called customer care & attend my Mr. Prashant. As per him, he told me MI Company is instructed Don't replace MI phone except damage condition. Amazon is giving Warranty only on damage condition. if customer facing another problem so they have to go Mobile Company for replacement.
But once again I humble request to him, Kindly process my replacement my phone but he didn't understand my problem. If i have to to Mobile company for replacement so why amazon is giving replacement warranty.
If I am facing problem with in 2-3 days. so why i have to go service centre ?
Please give me reply. I am waiting your favourable response. Amazon India customer support has been notified about the posted complaint. | |||
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How is this complaint marked resolved? What happened to the customer? Did he get his replacement or refund?
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