Amazon India — Delay in material shipment

Address:

Akola, Maharashtra

Dear Sir/Madam, I did place the order (Order #[protected] on October 21, 2014 and the delivery timeline was due by November 5, 2014. However the order got delayed and post initiation from my end (consumer) the Customer Care executive failed to justify the reason and update the revised order delivery date. Initiated a second communication on the successive date and was again fooled by your Customer Care executive since the delivery timeline was not confirmed and no follow-up was done. Since both o[censored]s have a corporate background we understand the importance of customer service in the competitive market. This is sheer negligence on your part and would lead to negative WOM. Would sincerely look forward for confirming the expedited timeline for my order number shared and proper compensation tangible terms (as a part of penalty) for not preconfirming/conveying the ddelay in parcel delivery. Regards, Siddharth