Amazon India — Different Product Received & Return Not Initiated

Address:Kolkata, West Bengal

I have ordered for a Sony DSC-HX400V 20.4 MP Point and Shoot Digital Camera with a 50X optical zoom on 28th June on Amazon India with the product delivered on 30th June. However when I opened the package instead of the original product it had a Sony DSC-H400 camera with a 63X optical zoom although the invoice which I received was for the original product ordered. I have checked over Amazon and the Sony DSC-H400 camera is priced at INR 18, 000/- far lesser compared to the product ordered. The price of the original product is INR 23, 699/- I immediately requested for a return of the package on 30th June and a pick up of the package was scheduled on 2 July. The package was not picked up by the courier agency on that day. Thereafter I have been repeatedly calling Amazon India Customer Care and there has been no progress in terms of picking up the package and initiating the refund. The cut-off date for the return package to reach the Amazon facility is 13 July. I'm both frustrated, annoyed and disappointed by Amazon Services.
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