Amazon India — Fake promises to customers

Address:600049
Website:www.amazon.in

Date of incident :28 july 2016

have purchased apple mac book pro cost 55000
had a call with customer representative regarding a sugg of different product are refund/ later the same person promised to get the money refund doesn't take any request against this.
could you please help with this what should be done?
even got a call recording of the conversation had with amazon person
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