Amazon India — Giving no replacement of damaged product received after their commitment of replacement

Address:	Surat, Gujarat, 395001
Website:	amazon.in

Ref : amazon id : [protected]@yahoo.com, (kamini merchant,
Urat, gujarat)
Amazon order id :[protected]
Product : lg t72cmg22p fully automatic top-loading washing
Machine (6.2 kg, marine blue / cool grey)
Purchase date : 01/10/2016.

I have ordered a fully automatic washing machine of lg (model no : t72cmg22p, 6.2 kg) on amazon during their diwali block bluster sale on dt 01/10/2016 at 10, 990 through amazon mobile app, with my hdfc bank debit card with their promotional offer of 15% cashback. so, i am entitle to receive cashback of rs.1648.50 (@15%) and my effective price will be rs. 9341.50. after cashback.

I received this washing machine on dt.15/10/2016. on opening of the outer box, i found that machine have 2-3 dents on one side. i have opened this box before their courier guy and he also saw that damage. i have also mentioned this damage in their acknowledgement slip.

I have immediately lodged a complaint regarding this damaged piece receipt to amazon customer care through phone. and their cc executive have assured me to give a replacement in lieu of this damaged piece, after the reverse pick up will be done. and they scheduled a reverse pick up through blue dart on dt.17/10/2016.

On dt 17/10/2016, no reverse pickup was done by bluedart, so i called amazon cc again on 18/10/2016. but, i was surprised to hear that they have cancelled my replacement and they have told me for refund after reverse pick up.

Firstly, (upto dt. 18/10/2016) their all cc executives have assured me to give replacement, after dt.18/10/2016 they are refusing my replacement and told me to take refund.

Now, the price of this product is app rs.15000 (appx) and my effective buy price was around rs. 9345 (difference is rs.5655)

O, i would like to help me for my loss worth rs. 5655.

I have also offered them to give me 5500 gv so that i may place a fresh order after having refund of that damaged piece. but, they have refused to do so.

O, please help me out in the matter and guide me how to file a case against amazon in local consumer forum.

Hoping for your prompt and positive action to help me out to fight against this online giants.

Thanks,

Ward regards,
Kamini mercahnt
+[protected],[protected].
[protected]@yahoo.com