Amazon India — Mi redmi 2

Address:

Chennai, Tamil Nadu, 600017

I purchased a Redmi2 (white) mobile online through Amazon on Sep12th 2015 sold by E -Mobiles, Anjaneya Infrastructure Project, Bangalore vide Invoice no KA-BLRS[protected] dt Sep 12th 2015.I have visited your authorised service center at Ashok nagar Chennai thrice, twice for the same complaint of speaker problem vide Work order no[protected] dt[protected] and Work order no[protected] dt[protected].I was relieved that the speaker problem was set right but to my shock and surprise this morning the mobile did not turn on and the rear of the mobile became very hot.Hence I removed the battery and rushed once again to the service centre only to be informed that the mother board has a problem and that it will take 15 days to be rectified.All my contact and pictures are now lost and I am totally dissatisfied with the performance of this phone.Since it is hardly 2 months since it was purchased, I would like you to replace this phone with another new phone.With all the problems starting with speaker issue and now mother board, I am not confident if replacement of board will solve this issue.My fresh work order no is[protected] dt[protected].and IMEI no [protected].
I hope you realise the hardship I have gone through and if possible I would like a full refund for the purchase so that I can purchase a more reliable and trusted brand of mobile.Even if this is repaired I have my doubts about the efficiency of the instrument after my experience.I am a senior citizen and I cannot keep visiting your service center every week for some problem or the other.Hence I expect a speedy and favourable reply from you.
15 days is too long a wait and I require a repalcement or refund of amount