Amazon India — Facing harassment over our seller account. No support and threat message on top of that despite the fact that it's all their fault.

Address:	560066
Website:	Amazon.in

We have been harassed by amazon india.

We have been facing issue since last 3 weeks where amazon's courier pick up service are not coming over to our place regularly in order to collect orders to make delivery to the customers. We kept complaining but until today there is not solution to this.

We are mentally and physically tired as their support team is so hopeless that apart from saying "we are looking into the issue" they are not taking any supportive action to resolve this issue. We have sent numerous emails and had many phone conversations also but all in vain.

The biggest issue is that knowing that the issue is from their end, they keep sending warning messages to us that the order will be cancelled and you will be charged 2.5% as cancellation fee as you did not shipped order to the customer in time. And on top of this they mark negative in our seller performance metrics which serves as threat to suspend selling privileges. We feel like tortured as this is every weeks situation.

Recent example is from last friday - all the order placed by customers are still undelivered as no one from amazon came in to pick up those parcels until this time today. But instead of helping us out their automated system is cancelling orders one by one reason order were not shipped on time.

Here we are losing peace of mind and money both but amazon india do not care for sellers. It's really tough to survive when you are in business with a company like amazon india.