Amazon India — No cash back given even after 3 months

Address:	Kolkata, West Bengal, 700041
Website:	www.amazon.in

I regret to say that Amazon is deceiving its customers by making hollow discounts/cashback promises. I purchased an Apple iPhone 4S (White, 8GB) on 11th August’ 2015 through Amazon app for Rs.13, 399. The order id for the same is[protected]. The purchase was entitled for 15% cashback as we made the payment through HDFC credit card. It was promised by Amazon that cashback will be given back on or before 12th November 2015, but till date nothing has been credited to my account.
I am also attaching the mail, which was sent by Amazon customer service, for reference.

Please resolve this matter asap.

Regards
Nidhi

Hello,

My name is Suriyan, I am from Amazon customer service. This e-mail is with reference to our recent phone conversation.

As we discussed,

I could see that you have placed the order for Apple iPhone 4S (White, 8GB) on 11 August 2015 throughAmazon app for Rs. 13, 399.

I can assure you that you are eligible for 15% cashback.

The cashback will be given back on or before 12 November 2015.

We look forward to see you again.


Warmest regards,
Suriyan H