[Resolved]  Amazon India — non delivery of Product. Harassment by Customer Care

Address:

Mohali, Punjab

I have ordered a product on dated 06-nov-14 through amazon india ORDER #[protected] which was to be delivered on or before 19-nov-14. On 12th novemeber when i checked the status thru their courier partner it was written to add some addtional address details which i added by calling amazon directly and given landmark details, whereas the issue was of wrong PIN CODE given either by seller/amazon due to which my order gets delayed and till now i didnt received the order after follwing up with them lot many times thru email and chats and phone calls. Fews days back one of the executive has asked me that he has cancelled the order and compensated me some amount of Rs 100 which i will get within 2-4 days but that too in vein. again i contacted thru chat and again executive told me that he will send the request again for compensation which i will get within 2-4 days which i didnt get back till now. Today also when i tried chatting to ZAINAB firstly, he doesnt know that my order is cancelled or not and asked me that he will cancel and send me the compensation as 100 rupee gift card that too after 1-2 days and when i asked to connect me to his supervisor, he just logged out the chat and i was waiting for 14 minutes to connect to other person but in vein. I AM GETTING HARASSED BY THIS KIND OF ATTITUDE by their executives. TOTALLY UNPROFESSIONAL.