Amazon India — Order id[protected] not delivered and false statement give by amazon that customer was not available where as the delivery was not attempted

Address:	Thane, Maharashtra, 401107
Website:	www.amazon.com, www.amazon.in

Date 23 November 2016 Order id[protected] not delivered and false statement give by Amazon that Customer was not available where as the Delivery was not attemped also calling on Amazon customer serive it was always given the false commitment of product will get delivered by EOD which never happened. How can Amazon state the false statement saying customer was not available where as we were at home. I have checked the CCTV footage of the society which also clearly shows that No one from amazon had visited my place for delivery. Delivery was under GAURANTEED DELIVERY SCHEME. This is the second time Im facing the issue. I have faced the same issue in October 2016 month.