Amazon India — Order no:[protected] product hp laserjet pro mfp m128fn printer -

Address:	380009
Website:	www.amazon.in

I bought the printer, in accordance with the feature of wireless printing. However, when i contacted hp for installation, it says that the feature not available. (It specifically mentioned that 128fn stands for network and 128fw is the one who has wireless printing feature)

When i contacted amazon, their response was rude all the time as i think they want to finish the call on earliest. (Two times i heard them say, call is 15 minutes i have to cut it now). They said that i need to get that in written from hp and then only they'll believe. They won't do any due-diligence on product as listed and its customer's job to do so.

When i told them that, the hp customer care's response to check their website for product info and they can't give anything in return and if i call technician, it'll cost me 1000 rs for visit + there in no way they'll give u in return that the feature is not available, they told me as per the terms and condition, amazon does not hold any responsibility for product. Only a written clarification from the original manufacturer would qualify for any action. They agree that product does not have feature but they can't do anything about it.

So, what do i do? I can't get anything written from hp stating that feature is not available. Amazon surprising does not take any responsibility unless i get the hp to write about my printer. Customer care executives are rude and wants to finish the call on earliest, e-mail response is standard.

Am i stuck with wrong product? Is this how amazon does business? If it does, that they have a big problem ahead. I would like to get the resolution to my issue on earliest. Thanks

Regards,
Harish jain