Amazon India — Product delivery delayed by one week

Address:	Pune, Maharashtra, 411061
Website:	1800 3000 9009

1. ordered “motorola fixed wireless phone“ (order #[protected] on 4th oct, original estimated delivery date was on 7th oct. on 7th it did not delivered so i called[protected] to check the issue, the customer care told me that the package is already arrived in pune and will be delivered by 11th oct, but did not get the delivery on 11th oct. and even on tracking portal there is not update its still showing “expected by 11 oct” where todays date is 13th. yesterday i again called customer care[protected], however it seems that they do not have any control over it.

2. ordered “game labyrinth“ (order #[protected] on 4th oct, estimated delivery date was on 12th oct. on 12th oct i did not get any call from the delivery person neither he visited to deliver the product, beside of this i got the email and sms that “your amazon.in order #[protected] could not be delivered as customer was not available”. without been visiting the delivery location or calling me how you can say the customer is not available?

Please note that i'm daily calling customer care on[protected] to get some update the representative just tell that the products will be delivered within next 24 hours, but now its been 72 hours and i'm still waiting for product to be delivered or for any update on it.

Pls let me know where i’ll get exact info on my orders.